Make sure the mouse in the correct
port and not reversed with the Keyboard. The mouse and keyboard
have identical connectors on most computers. You must plug in
the mouse when the computer is OFF, otherwise it will not work.
Turn off the computer, plug the mouse into the correct port
- then power on.
mouse behavior is usually caused by dirt. Flip the mouse upside
down and you will find a circular panel. Rotate the panel
(usually counter clockwise) and remove. Inside you will find a
ball, remove it. With the ball removed you will see 3 rollers.
Take a Q-tip soaked in rubbing alcohol and clean the rollers
(note: there will usually be a dark streak or line of dirt on
the roller.) Make sure it is completely clean. Next clean the
ball with water. Wait for all parts to dry and re-assemble.
Mouse should be fixed! If not the mouse needs replacement.
My Sound Wonít Work
Most of the time the speakers are
plugged into the wrong port. Customers often plug the speakers into "microphone", or
"line-in" port by mistake. Make sure you plug into the port labeled
"line-out" or "speakers". Sometimes, instead of the words "speakers", there may be a
speaker symbol which indicates the correct spot. Typically,
you'll should find
3 plug-inís on the sound card: "Speaker" (or
"line-out"), "Mic", and "Line-in".
If you cant read the small print, try each one (it won't hurt
Don't plug into the Modem speakerphone
port! Itís confusing
because it is labeled "speakers", but is used for a speakerphone option found on some special modems.
If you find a "speaker" port very close to where your
phone cord plugs in, then it's usually the wrong place.
Look for another "speaker" or "line-out"
port on your computer.
Obviously, make sure the speakers have power. Turn them
on and look for a small light on the speaker to indicate they
are indeed on. Most speakers must plug into an electrical
wall socket for power - this is a very common oversight. Also,
many customers have lost the AC Adaptor which came with their
speakers - again, it's very important to ensure there is proper
power to them and properly plugged into the electrical wall
socket. Of course, also ensure the volume knob is not
turned too low.
Next check your windows settings. Look on the lower right hand corner
in Windows (next to the clock), there should be a speaker symbol/icon. Double click
it and a volume control panel will pop up. Make sure "muted"
isn't checked and the volume is
If you are still having problems, contact Accessory
Computer for help.
My Modem Doesnít work.
Normally, there are two connections on the
modem for the phone cord. Make sure you plug your phone cord in the port labeled
"Line" or "Line-in". The most common issue
for customers is that they plug into the port labeled "phone" which is
In a few cases, the customers phone cord is not a
perfect match for the modem (it may not line up correctly even
though it appears to plug in properly). Try using the cord which
came with the modem, or if not available just try another cord.
Also, avoid telephone extensions cords - they have been known to
Next make sure the computer dials out. Pick up
another extension and listen while the computer dials your
Internet. Does it dial? Is it a busy signal? If it dials, rings,
answers and makes the "handshake" squealing noise then
the modem is probably working correctly. You should contact your
Internet service provider to troubleshoot. If you don't hear it dial,
contact Accessory Computer for assistance.
Computer wont power up.
Of course make sure the computer is
plugged in. Test the outlet with a lamp to make sure the outlet
is good. Some computers have a power switch on the back as well
as the front. Make sure the switch is ON in the back. Reseat the
plug in the back of the computer and make sure it is firmly
plugged in both the wall and the computer. If you are using a
power strip, the power strip may be defective or weakening.
Donít be fooled because the power strip works with a lamp or
the monitor powers on, the computer may be too much for it. Plug
the computer directly into the wall and donít use the strip.
If it works, purchase a new power strip. If it still fails,
contact Accessory Computer.
Missing files or DLL/VXD error
messages when the computer enters Windows
Most of the time this is caused by
deleting a program or files incorrectly. All programs should be
"uninstalled" by using the "ADD/REMOVE
Programs" icon in the "Control Panel". Or should
be uninstalled by a special uninstall file provided with the
particular program. Try re-installing the program that was
deleted improperly, then use the appropriate
uninstall procedure. You may need to read the software program
manual for the proper uninstall procedure. If problem persists,
contact Accessory Computer.
My computer wont read a Floppy disk
made on another computer.
This is very common. There might be
a slight alignment or incompatibility between the two computers
Floppy Drives. The solution is to format the Floppy disk on the
computer that couldn't read the disk. Then take the disk to the
computer that has the information you want to copy the file
from. Copy the file and you should be able to read the disk on
both computers. If this doesnít fix the problem, contact
My Computer has a lot of Pop-up Ads and
runs very slow!
See our article on Spyware/Adware
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